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The customers are ready, why isn’t the industry?

Posted by Hazel Baker, Director at London Guided Walks on Monday, February 10, 2020, In : Customer Service 

By the nature of their work London tour guides are big into CPD (Continuing Professional Development). As part of our CPD, all London guides who work with us are encouraged not only to go on other local London walks led by fellow London Guided Walks guides but to also to attend tours by other tour guides. 

In January I had booked my place for a local London walking tour for February.  I had done this over their website (after having submitting more information than I really though necessary a...


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